PlayKasino Casino Privacy Policy

At PlayKasino Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at playkasino.com or use our services to play casino online. We encourage you to read this document carefully to understand our practices. Our PlayKasino platform is operated by Skill on Net Ltd, registered in Malta (Reg. No. C50024), Quantum House, 75 Abate Rigord Street, Ta' Xbiex 1120, Malta. UK processing is handled by Skill On Net Limited (UK, Reg. No. 14264775), Suite A, 4-6 Canfield Place, London, NW6 3BT. We operate under a licence issued by the Gambling Commission of Great Britain (UKGC), licence account no. 39326.

1. Who We Are and How to Contact Us

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy or wish to exercise your rights, you can reach our dedicated Data Protection Officer at dpo@playkasino.com. For general support enquiries, please contact us at support@playkasino.com. Our PlayKasino team is committed to responding to all data-related requests promptly and transparently.

2. Information We Collect

When you register, use, or interact with our services — whether to play casino games online, access your account, or claim a PlayKasino no deposit bonus — we may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address, postal address, and phone number
• Username, 9&*qu9MwBK@Gv!DQ, and security questions
• Payment details (card numbers, e-wallet identifiers — stored securely via encrypted processing)
• Identity verification documents (passport, driving licence, proof of address) required under our KYC obligations
• Responsible gambling preferences and self-exclusion requests

2.2 Information We Collect Automatically

• IP address, device type, browser type, and operating system
• Pages visited, time spent, and navigation patterns across our playcasino online platform
• Game history, session data, and wagering activity
• Login timestamps and session identifiers
• Cookies and similar tracking technologies (see Section 7 below)

2.3 Information From Third Parties

• Identity verification services and fraud prevention agencies
• Payment processors and financial institutions
• Regulatory bodies including the UKGC
• Marketing partners (where you have consented to third-party data sharing)

3. How We Use Your Information

We at PlayKasino use your personal data for clearly defined and lawful purposes. When you playcasino login to your account or play live casino games, we process your data to deliver a secure, personalised experience. Our legal bases for processing include contractual necessity, legal obligation, legitimate interests, and your consent.

Specifically, we use your data to:

• Create and manage your account when you complete PlayKasino register
• Verify your identity and age (18+ requirement strictly enforced)
• Process deposits and withdrawals in GBP and other supported currencies
• Deliver and improve our PlayKasino games library, including slots, live casino, and table games
• Detect, prevent, and investigate fraud, money laundering, and problem gambling
• Comply with our UKGC licence obligations, including anti-money laundering (AML) regulations
• Send you promotional communications, including PlayKasino promo codes, Daily Picks, and VIP Club offers — where you have opted in
• Operate our GamStop and GamProtect integrations to support safer gambling
• Respond to your customer support queries via live chat, email, or contact form

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, as part of operating our PlayKasino Casino services, we may share your information with trusted partners under strict confidentiality obligations:

• Payment providers — PayPal, Visa, Mastercard, Paysafecard, Apple Pay, and others — to process your transactions securely
• Identity verification and KYC providers to confirm your eligibility to play casino games online on our platform
• Game providers — including Evolution, Pragmatic Play, NetEnt, Play'n GO, and others — who may process limited session data to deliver playcasino games
• Regulatory and law enforcement authorities, including the UKGC, HMRC, and police, where we are legally required to disclose
• eCOGRA, our UKGC-authorised Alternative Dispute Resolution (ADR) provider, in the event of a dispute
• IT and hosting service providers who support our platform infrastructure under data processing agreements

5. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in accordance with our UKGC licence obligations and applicable UK anti-money laundering legislation. Certain categories of data — such as transaction records and identity documents — may be retained for longer periods where required by law. Once the retention period expires, we securely delete or anonymise your data.

6. Your Rights Under UK GDPR

As a UK resident using our playcasino uk platform, you have the following rights regarding your personal data:

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may ask us to correct inaccurate or incomplete information
• Right to Erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to Restriction — you may ask us to limit how we process your data in certain circumstances
• Right to Data Portability — you may request your data in a structured, machine-readable format
• Right to Object — you may object to processing based on legitimate interests, including direct marketing
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact our Data Protection Officer at dpo@playkasino.com. We will respond within one calendar month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies and Tracking Technologies

Our PlayKasino Casino website uses cookies and similar technologies to enhance your experience, analyse site traffic, and support targeted advertising. When you visit our site to play casino blackjack online or browse our game catalogue, we may deploy:

• Essential cookies — required for the website to function, including session management and security
• Analytical cookies — to understand how users navigate our platform and play casino games
• Functional cookies — to remember your preferences and language settings
• Marketing cookies — to serve relevant promotions, including personalised PlayKasino promo codes and bonus offers

You can manage your cookie preferences at any time via our cookie consent tool or through your browser settings. Disabling certain cookies may affect the functionality of our PlayKasino online services.

8. Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption for all data transmissions. Access to personal data is restricted to authorised personnel only, and our systems are regularly tested by iTech Labs for RNG certification and overall security compliance. Despite these measures, no online system is entirely risk-free, and we encourage you to use a strong, unique 9&*qu9MwBK@Gv!DQ for your playcasino login.

9. International Data Transfers

As our parent company Skill on Net Ltd is headquartered in Malta, your data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place — including Standard Contractual Clauses approved by the ICO — to maintain the same level of protection required under UK GDPR.

10. Children and Underage Players

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the associated account. We integrate with GamStop and GamProtect to support age verification and responsible gambling commitments.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or a prominent notice on our website before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our PlayKasino Casino services after any update constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales. For ADR matters, our authorised provider is eCOGRA.